If you wish to change address or phone, you can do it through “My Account” Section till the order is shipped. You will see a small edit icon on the order detail screen. You cannot change the address once the order is shipped.
You can track all your orders from the ‘My Account’ option in the menu. If your most recent order is not showing after successful payment, please do not worry, please check again after 10 minutes. If the problem persists, please write to us immediately via email to [email protected]
Our shipments go through rigorous quality check processes before they leave our warehouse, however there is a slight possibility that the product could get damaged during shipment. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund:
We’re sorry you didn’t receive the free/offer product. Please contact our Customer Support team via phone +88-09610-613030 or email on [email protected] so we can dispatch it for you at the earliest.
Refuse to accept delivery of such a shipment/package. Do contact our Customer Support team via phone +88-09610-613030 or email on [email protected] so we can re-dispatch your order for you.
We are always happy to assist you and answer any queries you may have. Please contact our Customer Support team via phone +88-09610-613030 or email on [email protected]
You just need to provide us with your name, email address, phone number and a password of your choice. It’s that simple!
By signing up for a Osqoo account, you can:
You can do that by following some simple steps:
If you have any further questions, you can write to us at [email protected]
Yes, you can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’
We regularly update our website with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you’ll be the first to know when it’s back in stock.
Yes, COD is available on all orders placed for Bangladesh location. There is free delivery on orders above BDT. 2000 inside Dhaka and BDT. 3000 outside Dhaka.
We dispatch most orders within 1-2 business days (i.e. excluding Friday and public holidays).
While we try our best that no order gets delayed, the delivery timeframe mentioned is an estimate, actual delivery time depends upon availability of the product, address where the order needs to be delivered and any other circumstances that might affect delivery
As of now, Osqoo only ships throughout Bangladesh!
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
Sorry! Right now we don’t have any retail stores. We are available only online. We are trying to establish a big physical store and when it’ll establish we’ll notify to our customers.
Just click on the “Account” button on the top right hand corner of the page and click on “Sign Up”. Fill in your name, email address, phone number and password.
When you sign up for your Osqoo account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order.
When signing in, you can click on the forgotten password link below the sign up area.
You will be redirected to a new page where you will be instructed to fill in your registered email address.
You will receive an email with a link to reset password.
We offer you multiple ways to pay securely:
We use SSL Commerz payment gateway for all Debit/Credit, Mobile financial service and Internet banking transactions and they are all 100% secure. We also use bKash payment gateway and this is also 100% secure.
If your payment has failed, please try again after checking:
There are no hidden charges when you make a purchase on Osqoo. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.